Frequently Asked Questions about Your Single Sign-On Account


Password Questions


How do I request a new Single Sign-On password?

My Single Sign-On account is locked, how do I unlock it?

Account Questions


What is my Single Sign-On user ID?

What if I don?t know my Associate ID?

How many invalid login attempts am I allowed before my Single Sign-On account is locked?

General Questions


What is Single Sign-On?

How do I use Single Sign-On? How does Single Sign-On work?

Will Single Sign-On eventually include LAN and VPN accounts?

Doesn?t Single Sign-On mean weaker security?

Are all Broadridge applications protected under the Broadridge Single Sign-On solution?

What Broadridge applications are currently under Single Sign-On?

My question wasn?t answered here, who can I contact to ask my question?


Question: How do I request a new Single Sign-On password?

Answer: Click here or on the login page click the "Forgot Your Password" link and follow the steps to receive a new temporary password. For help with the two step forgotten password process click here.

Please note: to use the forgot your password link you will need access to your Broadridge email address.


Question: My Single Sign-On account is locked, how do I unlock it?

Answer: If your account is locked, please Click here to initiate a self service request which will reset your password and unlock your account. Please note: you will need access to your Broadridge email to complete self service request.


Question: What is my Single Sign-On user ID?

Answer: Your Single Sign-On user ID is your associate ID. To get your Single Sign-On password please see the ?How do I get my password? question below.


Question: What if I don?t know my Associate ID?

Answer: Please contact your HR representative to get your Associate ID.


Question: How many invalid login attempts am I allowed before my Single Sign-On account is locked?

Answer: On the fourth invalid login attempt your account will be locked.


Question: What is Single Sign-On?

Answer: Single Sign-On means using one user ID and password to access multiple applications.


Question: How do I use Single Sign-On? How does Single Sign-On work?

Answer: The first Single Sign-On application that you go to will ask you for your Single Sign-On user ID and password. When you go to subsequent Single Sign-On integrated applications you will automatically be logged in without having to enter your user ID and password again. If you close your internet browser you will be asked for your user ID and password again.


Question: Will Single Sign-On eventually include LAN and VPN accounts?

Answer: Because of security considerations your LAN account and VPN account cannot be the same user ID and password as your Single Sign-On user ID and password.


Question: Doesn?t Single Sign-On mean weaker security?

Answer: No, it creates stronger security. By creating a strong password policy that is constant throughout Broadridge we ensure that all applications are following good password practices. Additionally we ensure that your login ID and password are stored in and accessed from a secure central location. Using multiple user IDs and passwords increases the risk of people using a weak password. Finally multiple user IDs and passwords indirectly encourages individuals to store a list of user IDs and passwords on their computer or on a sticky note at their desk which is poor security practice.


Question: Are all Broadridge applications protected under the Broadridge Single Sign-On solution?

Answer: The Broadridge Single Sign-On and Identity Management group is working with applications that Broadridge develops and uses internally to integrate with our Single Sign-On solution. Due to the number and complexity of our applications we are prioritizing applications for integration based on several factors. Our eventual goal is to integrate our Single Sign-On solution with as many of Broadridge?s developed and internally used applications as possible.


Question: What Broadridge applications are currently under Single Sign-On?

Answer: The Broadridge Single Sign-On and Identity Management group and Human Resources are working to integrate HR applications under Single Sign-On. Further information will be sent as each application is integrated with Single Sign-On.


Question: My question wasn?t answered here, who can I contact to ask my question?

Answer: Please send an email to the Broadridge Security Operations Group.